Terms Of services
PAYMENT TERMS
Service Fee
The total fee for all services described in this Agreement is as set out in the accompanying quote or proposal document.
Deposit
A non-refundable deposit of 50% of the total Service Fee is payable upon signing this Agreement to secure the Planner's services for the wedding date.
Payment Schedule
• 50% deposit — due upon signing this Agreement
• 50% final balance — due no later than 6 weeks before the wedding date
All payments should be made by bank transfer to the account details provided separately. The Planner reserves the right to suspend services if payments are not received by the dates stated above.
CANCELLATION POLICY
Client-Initiated Cancellation
Should the Client cancel the wedding event or terminate this Agreement, the following refund schedule shall apply:
• 50% of the total Service Fee will be refunded if cancellation is confirmed more than 6 weeks before the event date
• No refund will be issued if cancellation is confirmed fewer than 6 weeks before the event date
The non-refundable deposit will be retained in all circumstances of client-initiated cancellation.
Planner-Initiated Cancellation
In the unlikely event that the Planner is unable to perform the agreed services due to illness, injury, or other unforeseen circumstances, the Planner will make every reasonable effort to arrange a suitably qualified replacement planner at no additional cost to the Client. Should this not be possible, all payments received from the Client — including the deposit — will be refunded in full.
RESPONSIBILITIES OF THE CLIENT
• The Client agrees to provide all information reasonably required by the Planner in a timely manner, including details of suppliers, venues, and any preferences relevant to planning
• The Client agrees to respond to Planner communications within a reasonable time frame (normally within 3 working days)
• The Client is solely responsible for all direct payments to third-party vendors and for any services falling outside the scope of this Agreement
• The Client is responsible for ensuring that all supplier contracts are in place and that the Planner is supplied with copies prior to the 6-week commencement of services
RESPONSIBILITIES OF THE PLANNER
• The Planner agrees to perform all services to the highest professional standard and in the best interests of the Client
• The Planner will maintain regular communication, provide progress updates, and attend scheduled planning meetings as agreed
• The Planner will use reasonable endeavours to ensure that all supplier and venue arrangements align with the Client's vision and requirements
• The Planner will maintain confidentiality in respect of all personal information shared by the Client
LIMITATION OF LIABILITY
The Planner acts as a coordinator and does not accept responsibility for the performance, quality, or conduct of any third-party supplier or venue. The Planner shall not be liable for any loss, damage, or disappointment arising from the actions or failures of third parties.
The Planner's total liability to the Client under this Agreement, whether arising in contract, tort, or otherwise, shall in no circumstances exceed the total fees paid by the Client under this Agreement.
FORCE MAJEURE
Neither the Planner nor the Client shall be deemed to be in breach of this Agreement, or otherwise liable, for any failure or delay in performance of their obligations where such failure or delay is due to events beyond their reasonable control, including but not limited to natural disasters, pandemic, acts of government, civil disturbance, or extreme weather ("Force Majeure Events").
In the event of a Force Majeure Event, the Planner will work collaboratively with the Client to explore options for rescheduling the wedding where practicable, and will communicate transparently throughout.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ENTIRE AGREEMENT & MODIFICATIONS
This document constitutes the entire agreement between the Planner and the Client with respect to the services described herein and supersedes all prior negotiations, representations, or agreements. Any modification to this Agreement must be made in writing and signed by both parties to be valid.
Service Fee
The total fee for all services described in this Agreement is as set out in the accompanying quote or proposal document.
Deposit
A non-refundable deposit of 50% of the total Service Fee is payable upon signing this Agreement to secure the Planner's services for the wedding date.
Payment Schedule
• 50% deposit — due upon signing this Agreement
• 50% final balance — due no later than 6 weeks before the wedding date
All payments should be made by bank transfer to the account details provided separately. The Planner reserves the right to suspend services if payments are not received by the dates stated above.
CANCELLATION POLICY
Client-Initiated Cancellation
Should the Client cancel the wedding event or terminate this Agreement, the following refund schedule shall apply:
• 50% of the total Service Fee will be refunded if cancellation is confirmed more than 6 weeks before the event date
• No refund will be issued if cancellation is confirmed fewer than 6 weeks before the event date
The non-refundable deposit will be retained in all circumstances of client-initiated cancellation.
Planner-Initiated Cancellation
In the unlikely event that the Planner is unable to perform the agreed services due to illness, injury, or other unforeseen circumstances, the Planner will make every reasonable effort to arrange a suitably qualified replacement planner at no additional cost to the Client. Should this not be possible, all payments received from the Client — including the deposit — will be refunded in full.
RESPONSIBILITIES OF THE CLIENT
• The Client agrees to provide all information reasonably required by the Planner in a timely manner, including details of suppliers, venues, and any preferences relevant to planning
• The Client agrees to respond to Planner communications within a reasonable time frame (normally within 3 working days)
• The Client is solely responsible for all direct payments to third-party vendors and for any services falling outside the scope of this Agreement
• The Client is responsible for ensuring that all supplier contracts are in place and that the Planner is supplied with copies prior to the 6-week commencement of services
RESPONSIBILITIES OF THE PLANNER
• The Planner agrees to perform all services to the highest professional standard and in the best interests of the Client
• The Planner will maintain regular communication, provide progress updates, and attend scheduled planning meetings as agreed
• The Planner will use reasonable endeavours to ensure that all supplier and venue arrangements align with the Client's vision and requirements
• The Planner will maintain confidentiality in respect of all personal information shared by the Client
LIMITATION OF LIABILITY
The Planner acts as a coordinator and does not accept responsibility for the performance, quality, or conduct of any third-party supplier or venue. The Planner shall not be liable for any loss, damage, or disappointment arising from the actions or failures of third parties.
The Planner's total liability to the Client under this Agreement, whether arising in contract, tort, or otherwise, shall in no circumstances exceed the total fees paid by the Client under this Agreement.
FORCE MAJEURE
Neither the Planner nor the Client shall be deemed to be in breach of this Agreement, or otherwise liable, for any failure or delay in performance of their obligations where such failure or delay is due to events beyond their reasonable control, including but not limited to natural disasters, pandemic, acts of government, civil disturbance, or extreme weather ("Force Majeure Events").
In the event of a Force Majeure Event, the Planner will work collaboratively with the Client to explore options for rescheduling the wedding where practicable, and will communicate transparently throughout.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
ENTIRE AGREEMENT & MODIFICATIONS
This document constitutes the entire agreement between the Planner and the Client with respect to the services described herein and supersedes all prior negotiations, representations, or agreements. Any modification to this Agreement must be made in writing and signed by both parties to be valid.